Terms and Conditions

1. Applicant shall purchase all electric energy for the premises described in this application from the Cooperative when service becomes available in accordance with all the Cooperative’s governing documents, policies, rules, and procedures, applicable rate schedules, and any other applicable service requirements. The Cooperative may limit the amount of electric energy furnished for industrial or other high-load uses consistent with applicable law, Cooperative policy, and system capacity or operational requirements. 
2. The electric energy purchased hereunder shall be used only by Applicant, Applicant’s authorized occupants, or other persons lawfully receiving service at the premises, and bills for such use shall be paid when due based on existing rates and minimum billing requirements established by the Cooperative and in accordance with the Cooperative’s applicable payment policies. Applicants requesting new service must pay a minimum bill for one year regardless of electric service use, unless otherwise required by applicable law or Cooperative policy. 
3. Upon the Cooperative’s acceptance of this application, Applicant agrees to permit the Cooperative, through its agents, employees, and contractors, reasonable access to the premises as necessary to provide and maintain electric service. This includes access to construct, install, operate, inspect, maintain, repair, replace, relocate, or remove electric lines, meters, equipment, and related facilities, whether overhead or underground. Applicant further agrees to grant or execute such easements, rights-of-way, or other written instruments as the Cooperative may reasonably request for the provision and maintenance of electric service. The Cooperative may trim, cut, remove, or otherwise manage trees, brush, vegetation, and other obstructions on or near Cooperative facilities or easements as reasonably necessary for safety, reliability, access, and protection of the Cooperative’s electric facilities, in accordance with applicable law and Cooperative policy. Applicant must follow all the Cooperative’s electric wiring specifications, safety requirements, and service standards for the electric service provided. 
4. Applicant will comply with and shall be bound by the provisions of all governing documents of the Cooperative and such policies, rules, and procedures, including rate schedules and service standards, as may be adopted from time to time. These documents will be made available for inspection at the Cooperative’s principal office in Branson, Missouri, upon reasonable notice, and may also be made available by other means as determined by the Cooperative. They are expressly incorporated into this application to the extent applicable. 
5. The Cooperative will use reasonable efforts to provide reliable electric service; however, electric service may be interrupted, suspended, limited, or affected by conditions beyond the Cooperative’s reasonable control, including outages, equipment failure, voltage fluctuations, system conditions, weather events, emergencies, required maintenance, acts of third parties, or other causes. To the fullest extent permitted by law, the Cooperative shall not be liable to Applicant or any other person if it is unable to supply electric energy to Applicant or if such supply is interrupted or defective (i.e., contains voltage spikes or drops), except to the extent such liability cannot be waived under applicable law or results from the Cooperative’s gross negligence or willful misconduct. 
6. Applicant shall not be liable or responsible for any debts, liabilities, or obligations of the Cooperative by simply becoming or remaining a Cooperative member, except for amounts properly owed by Applicant for electric service, fees, deposits, charges, or other obligations arising under this application, the Cooperative’s governing documents, or applicable law.
7. If an account is disconnected for non-payment, a deposit may be required before service is reconnected, along with payment of past-due amounts and applicable fees, subject to applicable law, Cooperative policy, and any required notice or payment-arrangement procedures. An additional deposit may also be required if a new service connection is requested and Applicant has an outstanding balance due to the Cooperative, to the extent permitted by applicable law and Cooperative policy. 
8. A Federal Tax Identification Number (TIN) or Social Security Number (SSN) is required to apply for membership/electric service because the Cooperative uses this unique identifier to establish and maintain a member’s capital credit account, verify identity, administer service, and comply with applicable tax, billing, and reporting requirements. Some legal entities, such as corporations and limited liability companies, have their own TINs, while others use the SSN of an owner or responsible party for tax reporting or verification purposes. Applicant authorizes the Cooperative to use a Consumer Reporting Agency (CRA) for Applicant verification purposes and to establish deposit requirements where permitted by applicable law. Based on information received, a deposit, calculated in accordance with the Cooperative’s current policies and fee schedules, may be required before the electric meter is set and/or connected. If information from a consumer report is used in a manner that results in a deposit requirement, denial of service, or other adverse action, the Cooperative will provide any notices required by applicable law. 
9. Applicant agrees to pay all amounts owed for electric service and other lawful charges when due. If Applicant’s account becomes past due or Applicant breaches these Terms and Conditions, Applicant shall be responsible for reasonable attorney’s fees, expenses, court costs, collection agency fees, and costs of collection, whether or not suit is filed, to the extent permitted by applicable law. Interest, late fees, or other charges shall also be assessed on past-due amounts only as authorized by applicable law and the Cooperative’s then-current policies, rate schedules, or fee schedules. 
10. Applicant agrees to receive communications from the Cooperative by mail, phone, text message, or email, using Applicant’s contact information as provided or later updated. These communications may include service-related notices, outage information, billing and payment reminders, account updates, safety information, emergency notices, and other Cooperative business, and may include the use of pre-recorded/artificial voice messages and/or an automatic dialing device, as applicable and where permitted by applicable law. Applicant may revoke consent to receive automated calls or texts through any reasonable method recognized by the Cooperative, subject to applicable law; however, revocation may affect the Cooperative’s ability to provide certain notices or service-related communications. 
11. Applicant has read and fully understands the terms contained within this Application and agrees to be bound by them. All information supplied by Applicant to the Cooperative herein is truthful and accurate to the best of Applicant’s knowledge. The Cooperative reserves the right to deny, suspend, disconnect, or terminate electric service to Applicant should any information provided herein be later determined to be materially false, incomplete, or misleading; should Applicant default in the payment for such service; if unsafe or unauthorized conditions exist; or if Applicant fails to abide by the Cooperative’s governing documents, policies, rules, and procedures or applicable law. Any denial, suspension, disconnection, or termination of service will be handled in accordance with applicable law, Cooperative policy, and any required notice, cure, or dispute procedures. 
12. Applicant is automatically enrolled in Operation Round Up unless Applicant opts out. Each month, Applicant’s electric bill will be rounded up to the next highest dollar amount, with the difference being donated to the White River Valley Electric Trust. These funds support grants, scholarships, and other eligible community programs throughout the Cooperative’s five-county service area. Applicant may opt out at any time by contacting the Cooperative through any method made available by the Cooperative for that purpose, but any prior donation is nonrefundable, unless otherwise required by applicable law or Cooperative policy. 
13. These Terms and Conditions are subject to change from time to time. The Cooperative will notify members of material changes through a reasonable method, which may include bill message, mail, email, website posting, or other member communication. Changes will become effective on the date stated in the notice or, if no date is stated, within a reasonable time after notice is provided, and members who continue to receive electric service after such notice are deemed to have accepted any such changes, to the extent permitted by applicable law.

Effective June 15, 2026